The club is aware that 3% of gold members are still experiencing difficulties when having their cards scanned at the turnstile on matchday.
As a reminder to supporters, this will be due to one of the following reasons:
- The supporter has swapped seats to a different area of LNER Stadium
- The supporter has renewed in a different membership category (i.e. purchased a concession instead of an adult)
If any supporters are still having difficulties gaining entry to LNER Stadium on matchday, please contact the ticket office.
You do not need a physical card to gain entry and may use the digital version where possible. If supporters would prefer a new physical season card, please contact the ticket office. These cards are available at a cost of £3 each.
Please note, these will not be printed in the final 90 minutes before kick-off on matchdays. Imps fans can contact the ticket office in advance via the contact details below to help save time.
If a supporter has had issues gaining entry at any home fixture or they are unsure if any of the above applies to them, please contact the ticket office at your earliest convenience.
Email: tickets@theredimps.com
Telephone: 01522 458884
In person: open Monday to Friday from 10am – 5pm, except bank holidays
