iFollow - Frequently Asked Questions
For non season ticket holders / Cup fixtures
Information on how to purchase a match pass to watch/listen to Imps' games via iFollow - CLICK HERE
To check the availability of video streaming in your area - CLICK HERE
Season Ticket Holders
For details on how to redeem your video match pass - CLICK HERE
We have been made aware of a number of reoccurring issues which fans have experienced when accessing iFollow to watch Imps’ games so far this season.
These include - issues with match access codes, payment issues, buffering/viewing problems, iFollow account issues.
For help and advice on how these could be resolved - CLICK HERE
Got a problem?
At Lincoln City Football Club we will do all we can to help with advice on logging in, redeeming match pass codes and general advice on iFollow. We have set up a specific email address to support our fans who may need help with iFollow. Email: iFollow@theredimps.com
For any account specific advice WeAreImps iFollow is managed by the EFL, who provide the following support services.
• Email: email@example.com (manned 8am - 10pm, 7 days a week)
• By the live chat tool available on EFL Digital websites (manned 8am - 10pm Mon-Fri and match/event days running 3 hours before the match through to 3 hours after)
• By phone on 0207 826 4577 (manned 8am - 10pm UK hours Mon-Fri and match/event days, running 3 hours before the match through to 3 hours after). Note this number is for billing/subscription queries only
For any other FAQ's please see the EFL's website about the service by clicking HERE
Please feel free to copy firstname.lastname@example.org in to any emails and our media team will chase on your behalf if necessary. We also welcome feedback on content.
What is WeAreImps iFollow?
WeAreImps iFollow is the new name for Imps iFollow, the subscription service providing live match footage and/or live commentary by BBC Radio Lincolnshire of all The Imps SkyBet League One games and much more, including exclusive videos for subscribers.
Subscribers who are based outside the UK and Republic of Ireland will be able to watch matches live* while all paid subscribers can watch full-length match videos back, also there is an audio based subscription for **domestic subscribers for supporters outside the BBC Radio Lincolnshire broadcast area to keep up with all the action as it happens.
*International Users/subscribers can only watch when overseas, you will not be able to view the games if visiting the UK and Ireland, Isle of Man, Guernsey and Jersey. Some fixtures maybe subject to holdbacks due to broadcasting rights in your country.
**Domestic Users are defined as those within the UK and Ireland, Isle of Man, Guernsey and Jersey.
You can use the service via a web browser or if you are watching through an ipad/iphone/ios or android device download the official ifollow app by clicking HERE for the best way to watch the fixture live on iFollow however following recent updates, the game can also be watched via your mobile web browser.
To watch any video or listen to commentary via a web browser you need to sign in via the top menu bar on the website. Once logged in, the iFollow tab on the menu bar will take you to latest videos while there is also an option to access the archive of videos.
Live match coverage is available through the match centre, which will be on the main page of the website from three hours before kick-off and on the fixtures page permanently. Live text updates on First Team matches are available to all fans, with links to the audio or visual coverage available from the match centre.
Want to sign up?
Our WeAreImps iFollow subscription page displays the sign-up options available to you based on your location. Simply hit the red button under the option you wish to use fill in the short form which follows and make sure you tick the box saying you agree to the terms and conditions. If you are signing up for a subscription service this will include payment options. Once the form has been submitted you should be able to login using your email address and password. You will also receive email confirmation.